Frequently Asked Questions: Troubleshooting the TRIBE Portal - LTRIA

Frequently Asked Questions

Claims

Typically, if you make the submission before the cut-off date, your reimbursement will be reflected in the upcoming payroll. Example:

Pay day: 30th of every month
Claims cut off date: 5th of every month
Employee A
 
Flex claims submission date: 4th January
This means Employee A will receive his flex claims reimbursement in his 30th January pay
Please take note that this only applies to flex claims. For insurance-related claims, kindly contact AIA.

Our benefits team is constantly working hard to approve your claims. During peak periods, do allow up to 3 working days for your claims to be approved.

As every organization has different flexible claims items, for the most accurate list of items, please refer to your employee handbook.

The flexible claim submission cut-off date is available on your TRIBE portal. It is reflected on the top of the flexible claim submission form, beside the text "Add New Claim".

To navigate to your flexible claim submission form, click on "Make a Flex Claim" from the TRIBE portal menu.

Selection

Depending on the nature of your email client, the welcome email may have been filtered into the Spam folder or the Notification folder. Do check through your spam and notification folders, but if you are still unable to find the email, kindly drop us an email at hello@ltria.com.

For more details on the plan offerings, please click “product summary”** on the flex benefits selection page for an overview of the plans. Alternatively, you can also refer to your employee handbook.

How to get to product summary:
1. Login to TRIBE
2. Click “Modify my Benefit Selection”
3. On the Flex Selection page, click on “Product Summary” on the respective insurance coverage for more information

**Note: this can only be accessed during your benefit selection period.

Depending on the nature of your email client, it may take up to 30 mins for the reset password email to be delivered. The email may have been filtered into the Spam folder or the Notification folder. 

If you are still unable to find your reset password email, kindly drop us an email at hello@ltria.com.

Tribe

To reset your password, please go to the TRIBE login page and click on the “Forgot password” link at the bottom of the login panel. After that you will receive a email with instructions to reset your password.

For account security, the reset password link is only valid a limited time. If your link has already expired, please reset your password again by clicking “forget password” on your TRIBE login page.

We have a handy user guide on the TRIBE portal. To view, please log in and select “Policies and Guidelines”.