Frequently Asked Questions TRIBE Portal - LTRIA

Frequently Asked Questions

AIA

Please visit your respective AIA panel clinic and make a manual claim via “AIA Insurance Claims” on Tribe with a valid receipt.

You will be unable to access your AIA portal in the following If you have recently changed your details, we will require 5 working days to update your access to the system. If your selection period has not yet closed, you will be able to access your system after the selection period ends.

Due to differences in panel clinics, kindly contact AIA to obtain accurate and up-to-date panel listing information.

Due to the complications arising from the change of effective date whenever your insurance coverage is changed, it is not advisable to do so.

As all insurance coverage information is confidential, Tribe is unable to access your policy information. For questions pertaining to your AIA insurance, kindly contact AIA at 1800-248-8000 or 65-6248-8000 (from overseas).

Claims

Typically, if you make the submission before the cut-off date, your reimbursement will be reflected in the upcoming payroll. Example: Pay day: 30th of every month Claims cut off date: 5th of every month Employee A – Flex claims submission date: 4th January This means Employee A will receive his flex claims reimbursement in his 30th January pay

Our benefits team is constantly working hard to approve your claims. During peak periods, do allow up to 3 working days for your claims to be approved.

As every organization has different flex claims items, for the most accurate list of items, please refer to your employee handbook.

The cut-off date is reflected on the top right corner of the flex claims submission form.

Selection

Depending on the nature of your email client, the welcome email may have been filtered into the Spam folder. Do check through your spam and notification folders, but if you are still unable to find the email, kindly drop us an email at hello@ltria.com.

For more details on the plan offerings, please click “product summary”** on the flex benefits selection page for an overview of the plans. Alternatively, you can also refer to your employee handbook. How to get to product summary**: 1. Login to Tribe 2. Click “Modify my Benefit Selection” 3. On the Flex Selection page, click on “Product Summary” on the respective insurance coverage for more information **Note: this can only be accessed during your benefit selection period.

Depending on the nature of your email client, your welcome email may have been filtered into the Spam folder. Do check through your spam and notification folders, but if you are still unable to find the email, kindly drop us an email at hello@ltria.com.

Tribe

To reset your password, please go to the Tribe login page and click “Forgot password” link at the bottom of the login panel. After that you will receive a email with instructions to reset your password.

For account security, the reset password link is only valid a limited time. If your link has already expired, please reset your password again by clicking “forget password” on your Tribe login page.

We have a handy user guide on the Tribe portal. To view, please log in and select “Policies and Guidelines”.