Frequently asked questions

TRIBE Portal

I did not receive my welcome email

Depending on the nature of your email client, the welcome email may have been filtered into the Spam folder or the Notification folder. Do check through your spam and notification folders.



I forgot my password

To reset your password, please go to the TRIBE login page and click “Forgot password” at the bottom of the login panel. You will receive a email with instructions to reset your password.



The password reset link does not work

For account security, the reset password link is only valid for 3 hours. If your link has already expired, please reset your password again by clicking “forget password” on your TRIBE login page.



Flex Claims

When will my approved flex claims be reimbursed?

If the claim is submitted and approved before the cut-off date, your reimbursement will be reflected in the upcoming payroll. Your claim cut-off date is reflected on the dashboard when you log in to the portal. Example: Pay day: 30th of every month Claims cut off date: 5th of every month Employee A Flex claims submission date: 3rd January This means Employee A will receive his flex claims reimbursement in his 30th January pay Please take note that this only applies to flex claims. For insurance-related claims, kindly contact AIA.



How long does it take to process my flex claim?

Our benefits team is constantly working hard to approve your claims. During peak periods, do allow up to 3 - 5 working days for your claims to be approved.



AIA

I cannot access my AIA e-card, how do I visit a doctor?

To avoid this issue, please take a screenshot of your e-card before you head to the clinic. Otherwise, you can make a manual insurance claim with a valid receipt via TRIBE > Insurance > Submit Insurance claim.



I cannot access my AIA e-card/AIA clinic locator/ AIA insurance claims

You will be unable to access your AIA portal in the following If you have recently changed your details, we will require 5 working days to update your access to the system. If your selection period has not yet closed, you will be able to access your system after the selection period ends.