App Store
On your TribeGO dashboard, tap cash wallet
Tap withdraw
Tap add account and fill up your bank details > update > continue to withdraw
Enter the amount to withdraw > next > transfer now
Please take note that the amount will take a few days to be reflected in your bank account.
Your payment could have been rejected for the following reason/s:
There is insufficient balance in your wallet. Find out how to submit a claim for this scenario here.
The merchant is not approved under your flex plan. For more details on your plan design check out the claim guide on TribeGO > documents
Open TribeGO app > activities > submit flex claim
Fill up all fields on the claim submission form
Upload or take a photo of the receipt
Tap submit claim
To utilize the remainder, you can choose to do one of the following:
Request the merchant to split up your transaction.
Make full payment with an alternative payment method and submit a manual claim for the flex balance amount. Once the claim is approved, the balance amount can be withdrawn from the cash wallet.
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